Our returns policy is governed by our Terms and Conditions and applicable Scots law. 

In terms of the Distance Selling Regulations, any time you place an order for goods from an internet website or by mail order, you are entitled to a 7 day cooling off period. This allows you to examine the item and decide whether you wish to keep it or not - regardless of what a company's policy may say.

We go further than that.

You can return items in their original condition within 14 calendar days of receipt of the item(s) for a replacement or a full refund less the P&P costs that you paid (i.e. nothing if the item was over £100) and/or gift wrapping costs.

Items ordered during December benefit from our extended returns period - you can return these until the 1st of January, for a stress-free Christmas.

You should include any jewellery box and any white packer (the cardboard box surrounding the jewellery box) or you may be liable to a £5.00 charge, or at worst the item could be damaged in the post without it.

For hygiene reasons, pierced earrings or sets containing pierced earrings are non-returnable. Personalized items are also non-returnable.

Should you wish to return an item, please securely re-package the item to minimise the risk of damage in the post. We would also appreciate it if you would email us on customerservice@aspirationjewellery.co.uk to let us know to expect the item, so that we can process the refund quickly. Proof of posting should be obtained when returning an item.

All items should be returned to:
Aspiration Jewellery, PO Box 10052, Glasgow, G71 7WW

We will refund the purchase price to you as soon as possible, normally the same day that we receive the item. A Customer Services representative will email you to keep you informed.

Your statutory rights are not affected.