Payment methods

Credit/debit cards are processed securely through Sagepay or using Paypal. Since we recognise that not everyone wishes to pay by credit/debit card over the internet, Aspiration Jewellery will accept personal cheques from UK customers. However, payment must be completed before orders are dispatched and as such, not until any cheques have cleared.

We aim to provide the customer with a secure and trustworthy shopping experience. To help to prevent credit and debit card fraud, we use Secpay which offers a secure payment process. Visa and Mastercard purchases are further protected by special verification procedures offered by these companies.

The online ordering process

Our online ordering process is simple, safe and secure.

Step One - Aspiration Jewellery's payment page

Here you enter your name, address, email and telephone number (optinal). You can also enter any additional information, such as customisations where applicable. At this point you must agree to our Terms and Conditions and choose your payment method (cheque or online payment) before proceeding.

There are five parts to this page which are clearly labelled and quick to complete:

1. Account Details - This allows you to register on the Aspiration Jewellery website or log in if you have already done so. Registering is free and allows you to create wishlists, view your existing and past orders and ask us questions through a ticket style system. If you do not wish to register, you can simply opt to Checkout As A Guest.
2. Billing Details - Your billing name and address is entered here. Please ensure that your details are correct as we have various security features which may result in a failed or delayed transaction if the billing details are not correct.
   
3. Tick the box that says Bill & Ship to this address. This means you won't have to enter your address twice. We post to billing addresses in order to protect our customers.
4. Shipping Method - If your order is over £100, you can choose the Free Shipping method here. If under £100, you will be given a flat rate of £4.95 to select. All orders are sent by Special Delivery.
5. Order Confirmation and Choice of Payment Method - You will be able to review your order details here and select your preferred mode of payment (eg Paypal).
   

All done! Now all you need to do is process your payment- see Step Two below.

Step Two - Payment Page

The page you see will depend on how you are paying. If you chose Paypal, you will be directed to your Paypal account to complete the order in the usual way. If paying by cheque you can now just post your cheque out to us.

If you chose to use our secure Sagepay payment, you will be asked to enter your credit or debit card information which is securely processed once you have entered your details. You will be presented with a popup Verified by Visa or SecureCode by Mastercard box. This is effectively like chip-and-pin, used more and more widely on the internet in an effort to combat fraud. It asks you if you are already registered with the service, for your password. If not registered, you can do so easily.

Your billing address is the address we will send the order to.

Step 3 - Confirmation of Order

Aspiration Jewellery will email an order confirmation once an order is received and paid for. Sagepay or Paypal will also email you a confirmation that the payment was successful. We suggest that you print these emails for your records.

Remember that if you have registered on the Aspiration Jewellery website, you will be able to log in and view your order progress at any time.

Follow-up emails

If the item you ordered was listed as "in stock", you should receive it within two to four working days. The availability of all other items, although normally as estimated on the product page, changes daily and as such it occasionally happens that an item would take longer to send than stated on the product page. If so, Aspiration Jewellery will email you within a couple of days (and sometimes a couple of hours) of the order being placed, to advise you of the extra day(s) required before the item can be sent.

We appreciate that many items are bought as gifts and are needed on a specific day, so we are diligent in keeping our customers up-to-date and allowing them to cancel any orders before they are sent.

Cancelling an order

The shopping cart allows for easy removal of items before the checkout process is completed. In the event that you have paid for an order and then wish to cancel, you should contact Customer Services as soon as possible. We will cancel your order at any time before dispatch.

Checking your order status

You can check on the status of your order at any time by contacting Customer Services on customerservice@aspirationjewellery.co.uk