How to Order
Payment methods
Credit/debit cards are processed securely through Secpay. Since we recognise that not everyone wishes to pay by credit/debit card over the internet, Aspiration Jewellery will accept personal cheques from UK customers. However, payment must be completed before orders are dispatched and as such, not until any cheques have cleared.
Aspiration Jewellery aims to provide the customer with a secure and trustworthy shopping experience. To prevent credit and debit card fraud, we use Secpay which offers a secure payment process. Visa and Mastercard purchases are further protected by special verification procedures offered by these companies. Finally, we only allow orders over £500 to be paid using Visa or Mastercard, or by a cheque which must clear before any order is despatched.
The online ordering process
Our online ordering process is simple, safe and secure.
Step One - Personal Details
Here you enter your name, address, email and telephone number (optinal). You can also enter any additional information hwew, such as your choice of gold colour where applicable. At this point you must agree to our Terms and Conditions and choose your payment method (cheque or online payment) before proceeding.
Step Two - Secure Payment Page
Your credit or debit card information is entered here and securely processed once you click the "Authorise" button. You will be presented with a popup Verified by Visa or SecureCode by Mastercard box. This is effectively like chip-and-pin, used more and more widely on the internet in an effort to combat fraud. It asks you, if you are already registered with the service, for your password. If not registered, you can do so easily. All orders over £500 must be authorised in this way, although we would recommend anyone to take advantage of the service.
Your billing address is the address we will send the order to, in an effort to combat online fraud.
Confirmation of order
Aspiration Jewellery will email an order confirmation once an order is received and paid for. Secpay will also email you a confirmation that the payment was successful. We suggest that you print these emails for your records.
Follow-up emails
If the item you ordered was listed as "in stock", you should receive it within two working days. The availability of all other items, although normally as estimated on the product page, changes daily and as such it occasionally happens that an item would take longer to send than stated on the product page. If so, Aspiration Jewellery will email you within one working day of the order being placed, to advise you of the extra day(s) required before the item can be sent. We appreciate that many items are bought as gifts and are needed on a specific day, so we are diligent in keeping our customers up-to-date and allowing them to cancel any orders before they are sent.
Cancelling an order
The shopping cart allows for easy removal of items before the checkout process is completed. In the event that you have paid for an order and then wish to cancel, you should contact Customer Services as soon as possible. We will cancel your order at any time before dispatch.
Checking your order status
You can check on the status of your order at any time by contacting Customer Services on customerservice@aspirationjewellery.co.uk
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